1. Providing technical support: Responsible for providing technical support to users who are experiencing IT issues or problems. This involves troubleshooting, diagnosing, and resolving hardware, software, and network issues. 2. Installing and configuring hardware and software: Install and configure hardware and software, including operating systems, software applications, printers, and other peripheral devices. 3. Maintaining IT inventory: Maintain IT inventory, including hardware and software, to ensure that all equipment is accounted for and up-to-date. 4. Conducting backups and data recovery: Conduct regular backups and ensure that backup procedures are effective in case of data loss. 5. Conducting software updates: Conduct regular software updates to ensure that software applications are up-to-date and running smoothly. 6. Providing technical support for network connectivity: Provide technical support for network connectivity issues, including wired and wireless networks, VPNs, and firewalls. 7. Managing IT assets: Manage IT assets, including hardware and software licenses, to ensure that all assets are accounted for and up-to-date. 8. Documenting and reporting: Document all IT support activities and report on support performance metrics, including response time, resolution time, and user satisfaction.