• Check and Evaluate warranty & recall claims submitted by the Branches. • Submission of recall claim to SBR Japan. • Process the Harman & Panasonic Headunit replacement to the supplier. • Process the return of defective Headunit to the supplier (Harman & Panasonic) • Process the AVM1 & AVM2 reimbursement invoice to Supplier • Monitoring of recall parts and availability Branches & Dealers. • Identifying selling Branches and dealers based on recall vin list. • Coordinate with Finance Department for the Warranty & Recall Payment for Dealers. • Process and submit P.O. for the recall and warranty claims Dealers. • Monitor the warranty and recall disposal list & before & after photo dealers. • Process the billing for the SSM Subscription Charge Dealers. • Process Shipping documents for defective parts requested by SBR.