To support daily department operations, including the timely and satisfactory responses to customers, in collaboration with internal stakeholders To prepare NPS reports for Management in order to help outlets achieve Customer Success • Roll-out the CS processes throughout the MIG following Regional CS and CE goals & objectives • Collaborate and consult with dealership & branch management on the improving customer feedback and NPS scores, in alignment with Regional CS action plans and processes • Develop additional Customer Service Programs in collaboration with internal stakeholders to delight customers while meeting the brand requirement • Escalate customer concerns by helping the internal stakeholders and dealer management on the fast, satisfactory and appropriate resolution of customer concerns by reporting to Regional CS