To lead & supervise daily CS department operations, including the timely and satisfactory responses to customers, in collaboration with internal stakeholders To prepare daily updates for Management in order to help branches and dealerships achieve Customer Success • Follow up on customer feedback and issues • Propose initatives & program plans to Regional CS to increase customer retention. • Recommend problem prevention plans to Regional CS before implementation. • Contribute to the profitability of the distributor. • Exercise leadership by introducing group meeting to resolve problems encountered through proper coordination with the support group and provide resolution. • Monitor the function of every member's performance within the customer service department. • Report to Regional CS & Management any circumstances or conditions that affect the integrity or safety of the personnel and customers. • Being a brand ambassador in promoting the “Feel Good” CS programs.